Seeking an experienced benefits specialist to evaluate AI-generated benefits-navigation content and rubrics for accuracy, completeness, and real-world relevance, ensuring high-quality customer communications.
What you’ll do
Evaluate benefits-navigation scenarios and related evaluation rubrics
Validate AI-generated content for accuracy and real-world relevance
Recommend improvements to customer communications and validation standards
Apply benefits-administration expertise to assess content quality
Ensure clarity and compliance in benefits guidance
What you’ll need
Substantial professional experience in benefits administration or navigation
Strong understanding of Medicare and/or Medicaid considerations
Familiarity with customer service workflows and escalation practices
Ability to distinguish educational guidance from referral to licensed resources
Clear and precise writing with attention to detail
Experience in quality assurance, rubric development, or content validation
Original job description
Mercor is seeking a contract Benefit Navigation Expert to evaluate benefits-navigation scenarios and related evaluation rubrics for accuracy, completeness, and real-world relevance. The role applies benefits-administration expertise to validate AI-generated content and recommend improvements to customer communications and validation standards.Substantial…