About the role

What you’ll do

• Build and scale customer success for the association vertical
• Own strategic customer relationships with associations
• Drive product adoption, renewals, and account growth
• Partner with association leaders to help engage and hear from members
• Facilitate high-impact C-level and board-level meetings
• Identify and drive growth opportunities within accounts

What you’ll need

• 7+ years in Customer Success, Account Management, or a similar client-facing role at a SaaS company or management consulting
• Experience managing strategic accounts with complex stakeholder ecosystems, including boards, committees, and volunteer leadership
• Track record of building a function, process, or playbook from scratch, ideally at an early-stage company
• Strategic, customer-centric mindset with a track record of identifying and driving growth opportunities within accounts
• Exceptional communication and presentation skills, strong commercial acumen, and comfort with C-level and board-level conversations
• Experience working with associations, professional societies, trade organizations, or membership bodies; familiarity with AMS is a bonus

Original job description