Manager of Onboarding at 12twenty · United States · Joined
1
Manager of Onboarding
12twenty · United States · Just now · 0 applicants
NewRemoteFull-timeManager
Pay
Pay not listed
Workplace
Remote
Job type
Full-time
Level
Manager
Team: Onboarding · Source: jobright · Posted by joined-scrapper
About the role
Leads the onboarding team and portfolio, managing escalations and improving processes to drive customer adoption from contract through success.
What you’ll do
Lead onboarding team and portfolio of customers
Manage escalations with customer stakeholders
Improve onboarding processes and procedures
Partner with cross-functional teams to support customers from contract through adoption
What you’ll need
5+ years in SaaS onboarding, implementation, or customer success
2+ years leading people or teams
Track record of managing multiple concurrent implementations to on-time delivery
Experience building or overhauling an onboarding process
Calm, credible handling of escalations with senior leaders
Clear communication across Slack, Jira, Salesforce, Zoom
Original job description
12twenty provides a platform connecting employers with early-career professionals and university partners. The Manager of Implementation & Onboarding leads the onboarding team and portfolio, manages escalations, improves onboarding processes, and partners across teams to support customers from contract through adoption.5+ years in SaaS onboarding,…