Quality Assurance Specialist at Milestone Technologies, Inc. · Phoenix, AZ · Joined
MI
Quality Assurance Specialist
Milestone Technologies, Inc. · Phoenix, AZ · Just now · 0 applicants
NewOn-siteFull-timeMiddle
Pay
Pay not listed
Workplace
On-site
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
Milestone Technologies, Inc. is seeking a Quality Assurance Specialist in Phoenix, AZ to review support interactions, coach team members, and track quality performance. The role focuses on improving user service quality and satisfaction while mitigating business risks.
What you’ll do
Review support interactions for quality and accuracy
Coach team members to improve performance
Track quality performance and document findings
Recommend process improvements
Mitigate business risks
Ensure user service quality and satisfaction
What you’ll need
At least 2 years of Help Desk and/or quality assurance experience
Proficiency in Microsoft Office, Google Workspace, or comparable tools
Clear written and verbal communication skills
Strong listening and problem-solving skills
Ability to adapt to changing processes and priorities
Attention to detail and ability to work independently
Original job description
Milestone Technologies, Inc. is hiring a Quality Assurance Specialist to improve user service quality and satisfaction while mitigating business risks. The role reviews support interactions, coaches team members, tracks quality performance, and recommends process improvements.At least 2 years of Help Desk and/or quality assurance (QA) experience…