Customer Success Manager at SIMCO Electronics · Allentown, PA · Joined
SE
Customer Success Manager
SIMCO Electronics · Allentown, PA · Just now · 0 applicants
NewOn-siteFull-timeManager
Pay
Pay not listed
Workplace
On-site
Job type
Full-time
Level
Manager
Source: jobright · Posted by joined-scrapper
About the role
Owns and grows a regional portfolio of large and mid-size B2B accounts while leading Customer Success supervisors to improve retention, satisfaction, and service delivery. The role combines account management, people leadership, and data-driven analysis, with an emphasis on calibration services and regulated industries.
What you’ll do
Own and grow a regional portfolio of large and mid-size accounts
Lead regional Customer Success supervisors
Coordinate with internal teams to improve retention and satisfaction
Build and run a regional account and visit plan
Explain calibration services to customers
Analyze service data and forecast volume
What you’ll need
Bachelor's degree in business or related field
5+ years owning a book of B2B accounts with retention or growth results
2+ years leading people, ideally frontline supervisors or team leads
Clear communication with quality, engineering, and procurement leaders
Proficiency in Salesforce or comparable CRM, Excel, PowerPoint, and Power BI
Calibration, quality systems, or Lean Six Sigma experience is desirable
Original job description
SIMCO Electronics provides calibration and software services for test and measurement instruments. The Customer Success Manager owns and grows a regional portfolio of large and mid-size accounts, leads regional Customer Success supervisors, and coordinates with internal teams to improve customer retention, satisfaction, and service delivery.Bachelor's…