Customer Success Specialist, Providers at Wonderschool · San Francisco, CA · Joined
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Customer Success Specialist, Providers
Wonderschool · San Francisco, CA · Just now · 0 applicants
NewOn-siteFull-timeLead
Pay
Pay not listed
Workplace
On-site
Job type
Full-time
Level
Lead
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
Wonderschool seeks a Customer Success Specialist to own customer and marketplace operations for parents, providers, and employers, driving retention and revenue through support, process improvements, and AI-driven solutions. The role combines strategy, people management, and hands-on execution in a fast-paced environment.
What you’ll do
Own customer and marketplace operations across parents, providers, and employers
Manage support, provider services, and retention
Drive operational improvements and build solutions, processes, and tools
Answer calls and work directly with customers
Make financial and operational decisions
Move between strategy, people management, and detailed execution
What you’ll need
Experience owning a customer-facing operation or program end to end with accountability for a key metric
Ability to learn new customers, businesses, systems, and metrics quickly
Comfort with direct customer interaction and staying calm in complicated situations
Data skills: spreadsheets at minimum, SQL a plus
Entrepreneurial, collaborative, and comfortable in a fast-moving environment
Excited to use AI and rethink customer operations
Original job description
Wonderschool helps families find childcare and supports providers in starting, operating, and growing their businesses. The Customer Success Specialist, Providers role owns customer and marketplace operations across parents, childcare providers, and employers, including support, provider services, retention, and operational improvements.You have owned a…