Human Interest is hiring a Senior Trainer for Customer Success Operations to develop and deliver scalable training programs, measure learner outcomes, and partner with leadership to close knowledge gaps. This hybrid, full-time role is based in Lindon, UT.
What you’ll do
Develop and deliver scalable training programs for the Customer Success organization
Measure learner outcomes and refine training content
Partner with operational and enablement leaders
Address knowledge gaps
Improve team performance
What you’ll need
BA degree or equivalent practical experience
5+ years of teaching, training, or related experience
Understanding of SaaS business motions and the customer lifecycle
Proven customer management skills with large and complex accounts
Strong communication, collaboration, and analytical skills
Experience with Salesforce, Docebo, Google Drive, or other LMS platforms preferred
Original job description
Human Interest is a fintech company working to make retirement benefits affordable and accessible to employees at small and medium-sized businesses. The Sr. Trainer, CSO Enablement will develop and deliver scalable training programs for the Customer Success organization, measure learner outcomes, refine training content, and partner with operational and…