In-Bound Call Center Representative at IronMountain Solutions · United States · Joined
IS
In-Bound Call Center Representative
IronMountain Solutions · United States · Just now · 0 applicants
NewRemoteFull-timeMiddle
Pay
Pay not listed
Workplace
Remote
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
IronMountain Solutions seeks an Inbound Call Center Representative to handle public calls and online tips regarding alleged criminal or suspicious activity, documenting information, conducting research, and routing reports while providing customer service. The role requires independence, urgency, and experience in high-volume call center environments.
What you’ll do
Handle inbound calls and online tips
Review and document information
Conduct basic research
Route reports and escalate urgent matters
Provide customer service
Suggest and implement process improvements
What you’ll need
3+ years of experience in a call center
Experience resolving complex stakeholder or customer issues
Proven ability to manage multiple tasks in a high-volume environment
Strong multitasking skills, including simultaneous data entry, research, and communication
Ability to work independently with minimal supervision
Experience using telephony systems, CRMs/ticketing tools, and Microsoft Office
Original job description
IronMountain Solutions is seeking an Inbound Call Center Representative to handle public calls and online tips related to alleged criminal or suspicious activity. The role involves reviewing and documenting information, conducting basic research, routing reports, escalating urgent matters, and providing customer service.a demonstrable sense of urgency…