Customer Support Executive at Mervice Infotech Pvt. Ltd. · Salt Lake City metropolitan area · Joined
ML
Customer Support Executive
Mervice Infotech Pvt. Ltd. · Salt Lake City metropolitan area · Just now · 0 applicants
NewOn-siteFull-timeJunior
Pay
Pay not listed
Workplace
On-site
Job type
Full-time
Level
Junior
Source: jobright · Posted by joined-scrapper
About the role
Customer Support Executive managing customer inquiries across phone, email, and online channels, resolving issues, providing information, escalating technical cases, and supporting customer satisfaction in a BPO environment.
What you’ll do
Manage customer inquiries across phone, email, and online channels
Resolve customer issues and provide product or service information
Escalate technical cases to appropriate teams
Document all customer interactions
Support customer satisfaction and process improvement
What you’ll need
Strong skills in customer support and customer service
Experience maintaining customer satisfaction, including feedback and complaints
Ability to provide effective online support via chat, email, and digital tools
Exposure to technical support environments
Excellent verbal and written communication skills
Basic computer literacy and familiarity with CRM or ticketing systems
Original job description
Mervice Infotech Pvt. Ltd. is hiring a Customer Support Executive to manage customer inquiries across phone, email, and online channels. The role focuses on resolving issues, providing product or service information, escalating technical cases, documenting interactions, and supporting customer satisfaction and process improvement.Strong skills in customer…