About the role

What you’ll do

• Own strategy and execution for operational change in credit card rewards
• Define future-state processes and roadmaps
• Partner across product, operations, technology, data, risk, and other teams
• Evaluate options, quantify trade-offs, build business cases, and drive decisions using data
• Simplify and redesign operational processes, including streamlining workflows and identifying automation opportunities
• Establish governance, success metrics, benefits tracking, and mechanisms to sustain outcomes

What you’ll need

• 8 years of experience in transformation, consulting, business transformation, operating model design, or cross-functional change roles
• Ability to turn ambiguous problems into structured strategies, future-state designs, roadmaps, and executable plans
• Experience leading large-scale cross-functional transformation and aligning senior stakeholders
• Experience in fraud strategy, misuse/abuse, fraud operations, controls, risk, or related domains
• Experience in credit cards, rewards/loyalty programs, payments, or complex financial services environments
• Strong data and analytical acumen

Original job description