Zillow is hiring a Manager to lead Customer Success for its largest and most complex agent customers across Showcase, Zillow Pro, and Follow Up Boss. This remote role focuses on developing the team and driving customer adoption, value, retention, and expansion through cross-functional partnership and structured account planning.
What you’ll do
Lead customer success for the largest and most complex agent customers across Showcase, Zillow Pro, and Follow Up Boss
Develop, coach, and manage a team of customer-facing professionals
Drive customer adoption, value, retention, and expansion
Partner cross-functionally to improve support for strategic customers
Build multithreaded relationships and navigate complex customer organizations
Use analytics and metrics to prioritize high-impact opportunities and make thoughtful tradeoffs
What you’ll need
7+ years in Customer Success, strategic account management, consultative sales, or a related customer-facing function in a recurring-revenue, subscription, software, or advertising business
3+ years of people management experience leading Customer Success Managers, strategic account managers, sellers, or other customer-facing teams
Experience supporting Strategic, Enterprise, or similarly complex customers with multiple stakeholders, products, business units, or locations
Demonstrated success driving adoption, retention, customer value, and expansion through structured account planning and value-based customer engagement
Strong executive presence, coaching ability, and cross-functional leadership skills
Real estate industry experience
Original job description
Zillow is hiring a Manager, Customer Success – Strategic Segment to lead customer success for its largest and most complex agent customers across Showcase, Zillow Pro, and Follow Up Boss. The role focuses on developing the team, driving customer adoption, value, retention, and expansion, and partnering across functions to improve support for strategic…