Director, Customer Success, Enterprise at Braze · Chicago, IL · Joined
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Director, Customer Success, Enterprise
Braze · Chicago, IL · Just now · 0 applicants
NewHybridFull-timeManager
Pay
$172k–$271kListed
Workplace
Hybrid
Job type
Full-time
Level
Manager
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
Braze seeks a Director of Customer Success to lead multiple enterprise Customer Success teams, developing staff and managers while driving adoption, renewals, and reduced churn risk. The role focuses on building strong client relationships and improving customer and commercial outcomes.
What you’ll do
Lead multiple Customer Success teams and oversee their book of business
Develop staff and people managers
Build strong customer relationships
Reduce customer risk and churn
Drive product adoption and renewals
Improve customer and commercial outcomes
What you’ll need
5+ years relevant experience in Customer Success, Consultancy, Account Management, or Mobile Marketing
3+ years experience managing people managers
Significant project management experience or formal certifications such as PMP, PMgP, Agile, or Prince2
Exemplary written and verbal communication and follow-up skills
Strong technical domain knowledge in two or more relevant areas including Mobile Development, APIs, Marketing Automation, Direct Marketing, Analytics, or Programming
Builds strong positive relationships with clients and colleagues and is a team player
Original job description
Braze is hiring a Director of Customer Success to lead multiple Customer Success teams and oversee their book of business. The role focuses on developing staff, building customer relationships, reducing risk, driving adoption and renewals, and improving customer and commercial outcomes.5+ years relevant experience in a related area for example, Customer…