Director of Customer Success at DualEntry · New York, NY · Joined
D
Director of Customer Success
DualEntry · New York, NY · Just now · 0 applicants
NewOn-siteFull-timeManager
Pay
$180k–$260kListed
Workplace
On-site
Job type
Full-time
Level
Manager
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
DualEntry, an AI-native ERP company, is hiring a Director of Customer Success to own account management, ERP adoption, escalations, support operations, and build a high-performing Customer Success team while collaborating with Product and Engineering.
What you’ll do
Own customer account management
Drive ERP adoption and expansion
Manage escalations
Lead support operations
Develop a high-performing Customer Success team
Collaborate with Product and Engineering
What you’ll need
8+ years of Customer Success leadership experience
Built a world-class Customer Success organization
Strong technical aptitude including SQL
Expert Microsoft Excel/Google Sheets skills
Experience in ERP, accounting, audit, finance solutions, or professional services
Hardcore work ethic and high agency
Original job description
DualEntry is building an AI-native ERP that automates accounting workflows for finance teams. The Director of Customer Success will own customer account management, ERP adoption and expansion, escalations, support operations, and the development of a high-performing Customer Success team while collaborating with Product and Engineering.Hardcore work ethic…