Customer Success Manager, User Engagement at Wolters Kluwer · Chicago, IL · Joined
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Customer Success Manager, User Engagement
Wolters Kluwer · Chicago, IL · Just now · 0 applicants
NewHybridFull-timeSenior
Pay
$98k–$173kListed
Workplace
Hybrid
Job type
Full-time
Level
Senior
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
Establish and manage engagement with strategic user groups for UpToDate, developing customer programs, gathering user insights, and collaborating with cross-functional teams to strengthen relationships and inform product development.
What you’ll do
Establish and manage engagement with strategic user groups
Develop customer programs and initiatives
Facilitate clinical product council meetings
Gather and relay user insights to internal teams
Collaborate with Sales, Marketing, Editorial, and Product teams
What you’ll need
Bachelor's degree
5+ years of SaaS-based customer success experience
Deep understanding of healthcare industry and clinical environments
Knowledge of clinical decision support (CDS) products
Excellent project management skills
Proven ability to establish rapport with C-suite executives
Original job description
UpToDate, Inc. is hiring a Customer Success Manager, User Engagement to establish and manage engagement with strategic user groups across the UpToDate portfolio. The role develops customer programs, facilitates clinical product council meetings, gathers user insights, and collaborates with Sales, Marketing, Editorial, and Product teams to strengthen…