InterSources Inc · Columbia, SC · Just now · 0 applicants
NewOn-siteFull-timeMiddle
Pay
Pay not listed
Workplace
On-site
Job type
Full-time
Level
Middle
Team: Client Technologies · Source: jobright · Posted by joined-scrapper
About the role
Provides first-line technical support for SCDJJ, resolving help desk requests, troubleshooting network and endpoint issues, and automating routine tasks to improve support workflows.
What you’ll do
Resolve help desk requests
Troubleshoot network and endpoint issues
Document operational knowledge
Improve support workflows
Identify opportunities to automate routine tasks
What you’ll need
10+ years of ticketing software experience
10+ years of IT troubleshooting, help desk, or technical support experience
Bachelor's degree or equivalent relevant experience
Experience with PowerShell, Power Automate, or Microsoft Power Platform
Experience with endpoint management and Microsoft Intune
Original job description
The South Carolina Department of Juvenile Justice (SCDJJ) is seeking a Help Desk Support & Automation Specialist to provide first-line technical support at its Broad River Road facility in Columbia. The role resolves help desk requests, troubleshoots network and endpoint issues, documents operational knowledge, improves support workflows, and identifies…