Lead Client Service Representative at Brown Brothers Harriman · Boston, MA · Joined
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Lead Client Service Representative
Brown Brothers Harriman · Boston, MA · Just now · 0 applicants
NewOn-siteFull-timeSenior
Pay
$65k–$90kListed
Workplace
On-site
Job type
Full-time
Level
Senior
Source: jobright · Posted by joined-scrapper
About the role
Brown Brothers Harriman is hiring a Lead Client Service Representative in Boston to support global clients using Infomediary products, providing client service, technical support, issue resolution, and product guidance while also performing business analysis, research, and testing for strategic initiatives.
What you’ll do
Delivering client service and technical support for Infomediary products
Resolving client issues from initial inquiry through resolution
Providing product guidance to global clients
Performing business analysis, research, and testing
Coordinating client-focused strategic initiatives
Translating complex technical concepts into client-friendly communications
What you’ll need
Client-facing support, relationship management, or service delivery experience in financial services or a technology-enabled environment
Ability to translate complex technical concepts into clear client-friendly communications
Technical aptitude supporting data platforms, file transmission technologies, SWIFT messaging, and web-based applications
Proven ability to manage client issues from initial inquiry through resolution
Exceptional communication, presentation, and training skills
Experience supporting multiple products or platforms in a fast-paced environment
Original job description
Brown Brothers Harriman is a global financial services firm providing specialist expertise, technology solutions, and client management services. The Lead Client Service Representative supports global clients using Infomediary products and solutions by delivering client service, technical support, issue resolution, and product guidance. The role also…