Customer Experience Representative at Homecare Homebase · Dallas, TX · Joined
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Customer Experience Representative
Homecare Homebase · Dallas, TX · Just now · 0 applicants
NewHybridFull-timeJunior
Pay
Pay not listed
Workplace
Hybrid
Job type
Full-time
Level
Junior
Team: Customer Experience · Source: jobright · Posted by joined-scrapper
About the role
Customer Experience Representative supporting home health and hospice organizations using Homecare Homebase software. The role focuses on troubleshooting issues, answering questions, documenting recurring problems, and collaborating with internal teams to help clients focus on patient care.
What you’ll do
Troubleshoot software issues for clients
Answer customer questions
Research and document recurring issues
Coordinate with internal teams
Support home health and hospice organizations
What you’ll need
Bachelor's degree or equivalent combination of some college and significant work experience
Strong problem solving and creative thinking abilities
Strong written and verbal communication skills
Empathetic to customer needs
Team player passionate about contributing to a positive environment
Right to work in the US without immigration sponsorship
Original job description
Homecare Homebase is hiring a Customer Experience Representative to support clients using its software. The role troubleshoots software issues, answers customer questions, researches and documents recurring issues, and coordinates with internal teams to help home health and hospice organizations focus on patient care.Driven individuals who remain engaged…