Customer Onboarding Manager at Tessera Labs · United States · Joined
TL
Customer Onboarding Manager
Tessera Labs · United States · Just now · 0 applicants
NewRemoteFull-timeMiddle
Pay
$150k–$180kListed
Workplace
Remote
Job type
Full-time
Level
Middle
Team: Customer Onboarding · Source: jobright · Posted by joined-scrapper
About the role
Tessera Labs is looking for a Customer Onboarding Manager to guide enterprise customers from handoff to production go-live, coordinating approvals and internal teams while building repeatable processes. The role aims to make onboarding faster and more predictable through cross-functional collaboration and process improvement.
What you’ll do
Guide new customers from GTM handoff through production go-live
Coordinate customer approvals and internal teams
Manage onboarding timelines and running multiple engagements
Lead calls with customer stakeholders and drive follow-through
What you’ll need
3–5 years of experience in customer onboarding, implementation management, customer success, or project coordination at a B2B software company
Excellent written and verbal communication with confidence leading customer calls
Proven ability to run several customer engagements simultaneously and keep them on schedule
Experience building processes from scratch and getting teams to adopt them
Basic understanding of enterprise security reviews, compliance requirements, and cloud deployments
Experience onboarding enterprise customers through security reviews or vendor due diligence, plus familiarity with SOC 2 or ISO/IEC 27001
Original job description
Tessera Labs is hiring a Customer Onboarding Manager to guide new customers from GTM handoff through production go-live. The role coordinates customer approvals and internal teams, manages onboarding timelines, and builds repeatable processes to make onboarding faster and more predictable.3–5 years of experience in customer onboarding, implementation…