Senior Director of Customer Success at EMP Global · United States · Joined
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Senior Director of Customer Success
EMP Global · United States · Just now · 0 applicants
NewOn-siteFull-timeManager
Pay
Pay not listed
Workplace
On-site
Job type
Full-time
Level
Manager
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
EMP Global seeks a Senior Director of Customer Success to lead customer success operations, oversee teams and key accounts, and strengthen client relationships. This role involves developing operational strategies and collaborating across departments to enhance customer satisfaction, retention, engagement, and service delivery.
What you’ll do
Lead customer success operations
Oversee teams and key accounts
Strengthen client relationships
Develop operational strategies
Collaborate across departments
Improve customer satisfaction and retention
What you’ll need
Bachelor's degree in Business Administration or related field
15+ years of total professional experience
10+ years of senior management experience
Experience developing customer success strategies
Experience managing key accounts and improving retention
Background in financial services or related domains
Original job description
EMP Global seeks a Senior Director of Customer Success to lead customer success operations, oversee teams and key accounts, and strengthen client relationships. The role develops operational strategies and collaborates across departments to improve customer satisfaction, retention, engagement, and service delivery.Bachelor's degree in Business…