Sr Director VOC Intelligence at Florida Blue · Jacksonville, FL · Joined
FB
Sr Director VOC Intelligence
Florida Blue · Jacksonville, FL · Just now · 0 applicants
NewHybridFull-timeManager
Pay
$180k–$292kListed
Workplace
Hybrid
Job type
Full-time
Level
Manager
Team: VOC Intelligence · Source: jobright · Posted by joined-scrapper
About the role
Florida Blue seeks a senior director to lead its enterprise Voice of the Customer (VOC) intelligence function, overseeing listening, research, predictive analytics, and insight delivery to inform business decisions and improve member experiences across the organization.
What you’ll do
Evolve and lead enterprise VOC intelligence function
Oversee listening, research, and predictive analytics
Deliver insights to inform business decisions
Improve experiences across the organization
What you’ll need
10+ years in data analytics, data science, or business intelligence
Expertise in building and scaling data foundations and analytics platforms
Strong background in predictive modeling, statistical analysis, and machine learning
Proven success deploying production analytics models
Experience leading cross-functional teams of analysts and data scientists
5+ years direct supervisory/management experience
Original job description
Florida Blue is hiring a senior leader to evolve and lead its enterprise Voice of the Customer (VOC) intelligence function. The role oversees listening, research, predictive analytics, and insight delivery to inform business decisions and improve experiences across the organization.10+ years related work experience in data analytics, data science, or…