Customer Success Manager - Enterprise at Advanced Sterilization Products · United States · Joined
AP
Customer Success Manager - Enterprise
Advanced Sterilization Products · United States · Just now · 0 applicants
NewRemoteFull-timeSenior
Pay
Pay not listed
Workplace
Remote
Job type
Full-time
Level
Senior
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
Advanced Sterilization Products seeks an Enterprise Customer Success Manager to manage strategic accounts, drive satisfaction and retention, and oversee renewals while partnering with sales and internal teams.
What you’ll do
Manage customer relationships from onboarding through renewal
Develop success strategies and monitor account health
Coordinate with sales and internal teams to address customer needs and identify growth opportunities
Coordinate issue resolution with Technical Support and Field Services Teams
Partner with enterprise sales team to understand customer objectives and serve as single point of contact on renewals
What you’ll need
5+ years of Customer Success, Account Management, or related customer-facing experience
Strong relationship-building and customer engagement skills
Excellent problem-solving and critical thinking abilities
Successfully negotiating, managing, and closing customer renewals
Ability to analyze data and develop actionable insights
Experience working in a SaaS or technology-driven environment
Original job description
Advanced Sterilization Products is hiring an Enterprise Customer Success Manager to support strategic enterprise accounts and improve customer satisfaction and retention. The role manages customer relationships from onboarding through renewal, develops success strategies, monitors account health, and coordinates with sales and internal teams to address…