Client Support Specialist - Simplifile at ICE · Provo, UT+1 more · Joined
I
Client Support Specialist - Simplifile
ICE · Provo, UT+1 more · Just now · 0 applicants
NewOn-siteFull-timeMiddle
Pay
Pay not listed
Workplace
On-site
Job type
Full-time
Level
Middle
Team: Simplifile · Source: jobright · Posted by joined-scrapper
About the role
ICE seeks a Client Support Specialist to support Simplifile users by resolving customer questions and technical issues. The role requires strong troubleshooting, communication, and time management skills to deliver consistent service.
What you’ll do
Resolve customer questions, concerns, and technical issues
Support customers using Simplifile products, services, technologies, and workflows
Deliver timely, consistent customer service
Analyze reported software problems and identify probable causes and corrective actions
Compare technical symptoms to expected functionality
Plan and self-manage work to department and team objectives
What you’ll need
2 years equivalent customer service or technical support experience
Ability to manage own time to department and team standards
Basic competency in software application problem diagnosis, troubleshooting, and resolution
Ability to analyze and compare software problem symptoms to expected functionality
Basic understanding of business-to-business software applications in complex multi-user environments
Intercontinental Exchange Holdings, Inc. (ICE) is hiring a Client Support Specialist to support customers using Simplifile products, services, technologies, and workflows. The role resolves customer questions, concerns, and technical issues while delivering timely, consistent service.2 years equivalent customer service or technical support experience…