Principal, Contact Center Automation & Solutions at Shift4 · Center Valley, PA · Joined
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Principal, Contact Center Automation & Solutions
Shift4 · Center Valley, PA · Just now · 0 applicants
NewOn-siteFull-timeLead
Pay
Pay not listed
Workplace
On-site
Job type
Full-time
Level
Lead
Source: jobright · Posted by joined-scrapper
About the role
Develop and own secure, scalable automation and AI solutions for contact center operations, reducing support demand and employee effort across the full lifecycle.
What you’ll do
Reduce avoidable support demand and employee effort via automation, integrations, software, and AI
Translate business priorities into technical solutions
Own development, deployment, measurement, and operation of solutions
What you’ll need
7+ years in software, automation, integration, applied AI, or solutions engineering
Experience delivering solutions from discovery through production support
Strong programming in Python, JS/TS, Java, C#, or similar
Experience with REST APIs, JSON, webhooks, auth, and SQL
Practical AI/automation building with modern engineering practices
Original job description
Shift4 is hiring a Principal, Contact Center Automation & Solutions to reduce avoidable support demand and employee effort through automation, integrations, software, and AI-enabled solutions. The role translates business priorities into secure, scalable technical solutions and owns their development, deployment, measurement, and operation.Seven (7) or…