Product Support Specialist at ArcHouse · United States · Joined
A
Product Support Specialist
ArcHouse · United States · Just now · 0 applicants
NewRemoteFull-timeMiddle
Pay
$95k–$135kListed
Workplace
Remote
Job type
Full-time
Level
Middle
Team: Product Support · Source: jobright · Posted by joined-scrapper
About the role
ArcHouse builds software for hospice, palliative, and care-at-home providers. This role supports customers after go-live by investigating and resolving product issues while sharing customer insights with product and engineering teams.
What you’ll do
Support customers after go-live
Investigate and resolve product issues
Reproduce issues with customers and write complete tickets for engineering
Share customer insights with product and engineering teams
Handle sensitive data carefully and escalate when appropriate
What you’ll need
2+ years in customer or technical support for a B2B software product, ideally SaaS
Excellent written and verbal communication for explaining technical issues to non-technical users
Hands-on experience with APIs and writing SQL queries to investigate issues
Ability to identify root cause from logs, data, and API responses
Experience handling sensitive data under HIPAA, SOC 2, or GDPR
Familiarity with EHR systems, HL7/FHIR, or SSO/SAML setups
Original job description
ArcHouse builds software for hospice, palliative, and care-at-home providers. The Product Support Specialist supports customers after go-live, investigates and resolves product issues, and shares customer insights with product and engineering teams.2+ years in customer or technical support for a B2B software product, ideally SaaSExcellent written and…