CircleCI is hiring a VP of Customer Engineering & Success to lead the complete technical customer journey from pre-sales through support, renewal, and expansion. This executive will own retention, growth, and customer experience while scaling global technical teams.
What you’ll do
Lead the full technical customer journey from pre-sales through adoption, support, renewal, and expansion
Unite Field Engineering, Technical Success Management, Digital Customer Success, and Support Engineering
Own retention, growth, customer experience, and organizational scale
Design segmented customer engagement models across high-touch, pooled, and digital motions
Build and scale global teams with follow-the-sun support operations
Influence Product, Engineering, and Sales priorities at the executive level
What you’ll need
15+ years in customer success, field engineering, technical support, or technical customer-facing leadership, primarily at B2B SaaS companies
10+ years leading leaders, including multi-function pre-sales and post-sales technical organizations
Proven track record improving gross and net revenue retention, churn, and expansion metrics at scale
Experience building and scaling global teams across regions and time zones
Strong technical foundation in software development, DevOps, CI/CD, and cloud technologies
Experience developing go-to-market strategies tied to annual planning and quarterly execution including headcount and budget ownership
Original job description
CircleCI is hiring a VP of Customer Engineering & Success to lead the full technical customer journey, from pre-sales engagement through adoption, support, renewal, and expansion. The role unites Field Engineering, Technical Success Management, Digital Customer Success, and Support Engineering, with accountability for retention, growth, customer experience,…