Framery is hiring a Manager to lead technical support and field service operations across the US and Canada, building a distributed regional team and partnering with dealers and service partners. The role also turns field feedback into product quality improvements and collaborates with R&D.
What you’ll do
Lead technical support and field support operations across the US and Canada
Build and lead a distributed regional team
Resolve complex technical claims and escalations
Support dealers and service partners
Manage warranty part dispatches
Share field insights with product quality and R&D teams
What you’ll need
Relevant degree in engineering, technology, or business, or equivalent practical technical background
Leadership experience in technical support, field service operations, or B2B customer service
Track record of driving a culture of ownership and team accountability
Background managing external partners, distributor networks, or dealer channels
Deep problem-solving aptitude for technical escalations and warranty management
Excellent communication skills in English
Original job description
Framery is hiring a Manager, Technical Services, Americas to lead technical support and field support operations across the US and Canada. The role builds and leads a distributed regional team, resolves complex technical claims, supports dealers and service partners, and shares field insights with product quality and R&D teams.Relevant degree in…