About the role

What you’ll do

• Own agency and enterprise accounts from onboarding through renewal and expansion
• Help customers use AI Search data to improve outcomes
• Build playbooks, reporting, and operating rhythms for the customer success team
• Own renewals and drive expansion against a revenue number
• Use data to proactively recommend actions and raise risks before asked
• Identify growth opportunities and grow accounts by improving customer results

What you’ll need

• 3-4 years in Customer Success, account management, or client services at a B2B SaaS company or agency
• Track record owning renewals and driving expansion against a number, ideally with enterprise accounts
• Clear, concise writing from a two-line recap to a full account plan
• Comfort with data and ability to pull the story out of a dashboard and explain it simply
• Executive presence with VPs/CMOs and an owner mindset with a growth-driven approach
• Hands-on familiarity with SEO or AI Search, Google Analytics, or Google Search Console; agency experience in SEO, content, or performance marketing a plus

Original job description