IT Service Support Analyst at Alexion Pharmaceuticals, Inc. · Cambridge, MA · Joined
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IT Service Support Analyst
Alexion Pharmaceuticals, Inc. · Cambridge, MA · Just now · 0 applicants
NewOn-siteFull-timeMiddle
Pay
$64k–$96kListed
Workplace
On-site
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
Provides hands-on technical and service support to business teams by resolving incidents and requests, maintaining IT services, and coordinating with suppliers and internal teams to improve service delivery.
What you’ll do
Resolve incidents and requests
Maintain IT services
Monitor service delivery
Coordinate with suppliers and internal teams
Recommend process improvements
Take ownership of incidents from contact through resolution or escalation
What you’ll need
Bachelor's degree in computer science, engineering, IT, information systems, business, or related discipline plus 2 years of experience
High school education combined with relevant professional experience
Relevant vocational qualifications or certifications for IT service support
Experience supporting IT service delivery
Experience working with external suppliers and supplier-provided solutions
Experience in a quality and compliance-focused customer service environment
Original job description
Alexion Pharmaceuticals, Inc. is hiring an IT Service Support Analyst to provide hands-on technical and service support to business teams. The role includes resolving incidents and requests, maintaining IT services, monitoring service delivery, coordinating with suppliers and internal teams, and recommending process improvements.A bachelor's degree in…