Senior Incident Manager, Technical Call Leader, Amazon Leo at Amazon · Redmond, WA · Joined
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Senior Incident Manager, Technical Call Leader, Amazon Leo
Amazon · Redmond, WA · Just now · 0 applicants
NewOn-siteFull-timeSenior
Pay
$149k–$201kListed
Workplace
On-site
Job type
Full-time
Level
Senior
Team: Amazon Leo · Source: jobright · Posted by joined-scrapper
About the role
Amazon Leo seeks a Senior Incident Manager to lead high-severity incidents as the Technical Call Leader, coordinating engineering, operations, communications, legal, and security teams through resolution and post-incident improvement for its low Earth orbit satellite broadband network.
What you’ll do
Lead high-severity incidents as the accountable Technical Call Leader
Coordinate engineering, operations, communications, legal, and security teams through resolution and closure
Drive post-event improvement actions
Produce clear updates for both engineers and executive stakeholders
What you’ll need
5+ years of technical product or program management experience
7+ years of working directly with engineering teams
5+ years of major incident or problem management for mission-critical, customer-facing services
Working knowledge of ITIL, change management, major incident management, problem management, DevOps, or SRE
5+ years of project management disciplines including scope, schedule, budget, quality, risk, and critical path management
Experience defining KPIs/SLAs for multi-million dollar businesses and reporting to senior leadership
Original job description
Amazon Leo is building a low Earth orbit satellite broadband network to deliver fast, affordable connectivity to customers around the world. The Senior Incident Manager will lead high-severity incidents as the accountable Technical Call Leader, coordinating engineering, operations, communications, legal, and security teams through resolution, closure, and…