Customer Success Manager at Semperis · Austin, TX · Joined
S
Customer Success Manager
Semperis · Austin, TX · Just now · 0 applicants
NewHybridFull-timeMiddle
Pay
Pay not listed
Workplace
Hybrid
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
Semperis is hiring a Customer Success Manager to ensure SMB customers succeed with its identity protection products through onboarding, implementation, and ongoing account management. The role focuses on driving adoption, retention, growth, and product feedback while collaborating with internal teams.
What you’ll do
Manage customer onboarding and implementation
Run product health checks and tune alert/response rules
Support adoption, retention, and growth for SMB customers
Remediate Active Directory and Entra ID security posture vulnerabilities
Drive expansion, upsell, cross-sell, and multi-year renewals
Build and execute Customer Success Plans with account owners
What you’ll need
3+ years in a customer-facing technical role in a cybersecurity SaaS company
Hands-on product enablement experience with a security product vendor
Deep understanding of Active Directory and Entra ID vulnerabilities and attack patterns
Familiarity with security concepts (NIST IR, MITRE ATT&CK, APTs) and modern cloud architectures
Experience with compliance frameworks (NIST CSF, CIS, ISO 27001, PCI-DSS, HIPAA, GDPR, SOC 2)
Executive presence and ability to communicate complex threats to technical and executive audiences
Original job description
Semperis is hiring a Customer Success Manager to ensure SMB customers succeed with its products through onboarding, implementation, and ongoing account management. The role works with customers and internal teams to support adoption, retention, growth, and product feedback.Hands-on product enablement experience with a security product vendor, including…