Customer Success Manager at EventPipe · United States · Joined
E
Customer Success Manager
EventPipe · United States · Just now · 0 applicants
NewRemoteFull-timeMiddle
Pay
Pay not listed
Workplace
Remote
Job type
Full-time
Level
Middle
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
EventPipe seeks a Customer Success Manager to own customer relationships from onboarding through renewal, driving platform adoption, retention, renewals, and account growth for its event housing software.
What you’ll do
Own customer relationships from onboarding through renewal
Drive platform adoption, retention, renewals, and account growth
Advocate for customer needs across internal teams
Resolve customer issues proactively via phone and meetings
Manage commercial conversations about pricing and commitments
Interpret usage and health data to spot risk and opportunity
What you’ll need
Clear written and verbal communication
Strong relationship skills across personality types and stakeholder levels
Hands-on experience with HubSpot or a similar CRM/CS platform
Knowledge of hotels, group housing, or sports travel
Experience with renewals, account management, or SaaS onboarding
Ability to travel domestically for team meetings, training, or customer sessions
Original job description
EventPipe provides software for event housing management. The Customer Success Manager owns customer relationships from onboarding through renewal, driving platform adoption, retention, renewals, and account growth while advocating for customer needs across internal teams.Clear, polished written and verbal communication; comfortable on the phone and…