Director, Product Innovation - Business Workflows at ServiceNow · United States · Joined
S
Director, Product Innovation - Business Workflows
ServiceNow · United States · Just now · 0 applicants
NewRemoteFull-timeManager
Pay
Pay not listed
Workplace
Remote
Job type
Full-time
Level
Manager
Team: Core Business Workflows · Source: jobright · Posted by joined-scrapper
About the role
ServiceNow seeks a Director of Product Innovation to lead customer-facing innovation for Core Business Workflows, driving AI-powered solutions and connecting customer feedback to product strategy. The role focuses on scaling engagement models and influencing roadmap direction across enterprise customers.
What you’ll do
Define and scale a customer-facing product engagement model
Lead customer innovation initiatives
Validate AI-powered solutions and business outcomes
Connect customer feedback with product strategy and roadmap development
What you’ll need
12+ years in Product Management, FDE, Product Strategy, Product Commercialization, Customer Transformation, or related enterprise software leadership
5+ years leading high-performing customer-facing and/or product-focused teams
Strong understanding of enterprise workflow platforms, digital transformation, and modern business process technologies
Experience using AI, GenAI, intelligent automation, or emerging technologies to drive customer outcomes
Bachelor's degree in Business, Computer Science, Engineering, or a related field
Original job description
ServiceNow is hiring a Director, Product Innovation to define and scale a customer-facing product engagement model for Core Business Workflows. The role leads customer innovation initiatives, validates AI-powered solutions and business outcomes, and connects customer feedback with product strategy and roadmap development.12+ years of experience in Product…