Customer Success Manager I at Lyra Health · United States · Joined
LH
Customer Success Manager I
Lyra Health · United States · Just now · 0 applicants
NewRemoteFull-timeSenior
Pay
$85k–$117kListed
Workplace
Remote
Job type
Full-time
Level
Senior
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
Lyra Health seeks a Customer Success Manager to own mid-market employer accounts, driving utilization, retention, and renewals through data-led reviews and proactive account health monitoring. The role relies on cross-functional collaboration and deep HR/benefits or healthcare experience.
What you’ll do
Manage mid-market employer customer relationships and account growth
Drive renewals and customer utilization
Support customer retention through proactive account-health monitoring
Conduct data-led reviews
Drive product adoption
Collaborate across cross-functional teams
What you’ll need
5+ years in customer success or related field, ideally HR, employee benefits, or healthcare
Experience managing employer accounts with 1,000-5,000 headcounts or similar mid-market complexity
Ability to operate autonomously and navigate ambiguity in fast-paced environments
Commercial acumen with renewals and driving customer utilization metrics
Excellent communication, trust-building, and data storytelling skills
Strong project management and cross-functional collaboration abilities
Original job description
Lyra Health is hiring a Customer Success Manager I to manage mid-market employer customer relationships, renewals, and account growth. The role focuses on supporting customer utilization and retention through data-led reviews, proactive account-health monitoring, product adoption, and cross-functional collaboration.5+ years of experience in customer…