Technical Support Specialist at Sonar Software · United States · Joined
SS
Technical Support Specialist
Sonar Software · United States · Just now · 0 applicants
NewRemoteFull-timeJunior
Pay
Pay not listed
Workplace
Remote
Job type
Full-time
Level
Junior
Source: jobright · Posted by joined-scrapper
About the role
Sonar Software is looking for a remote Technical Support Specialist to provide first-line support for its SaaS platform, troubleshooting issues and collaborating with internal teams to improve processes. This entry-level, full-time role requires strong customer support experience and comfort working remotely.
What you’ll do
Provide first-line support to customers and internal teams
Troubleshoot software issues
Document findings
Collaborate with product, engineering, and customer success
Resolve problems
Improve support processes
What you’ll need
1+ years of experience in a B2B customer support role
Strong troubleshooting and problem-solving skills
Ability to identify root causes
Experience managing multiple priorities in a fast-paced environment
Excellent verbal and written communication skills
Comfortable working in a remote environment
Original job description
Sonar Software provides SaaS business and operations software for internet service providers. The Technical Support Specialist provides first-line support to customers and internal teams, troubleshoots software issues, documents findings, and collaborates with product, engineering, and customer success to resolve problems and improve support processes.1+…