JPMorganChase seeks an Executive Director to lead the Customer Experience Core Product team for the Benefits Platform, owning the vision, roadmap, and modernization of reusable platform capabilities. The role manages product leaders and partners across technology, risk, and portfolio teams to drive large-scale platform transformation.
What you’ll do
Set strategic direction for Chase's Benefits Platform transformation
Own the platform vision and roadmap
Modernize reusable platform capabilities
Lead and develop product managers
Partner with Product, Technology, Architecture, Data & Analytics, Risk, and Card Portfolio teams
What you’ll need
10+ years in product strategy, platform product management, or digital product leadership
Experience defining strategies for large-scale platforms, APIs, data products, or shared services
Strong people leadership and track record building high-performing product teams
Proven partnership with Engineering and Architecture on platform modernization and API strategy
Experience with modern product development practices and outcome measurement
Experience in regulated/financial services environments and with benefits/loyalty/entitlement platforms
Original job description
JPMorganChase is hiring an Executive Director on the Customer Experience Core Product team to set the strategic direction and lead the transformation of Chase’s Benefits Platform. The role owns the platform vision and roadmap, modernizes reusable capabilities, and leads product managers while partnering across Product, Technology, Architecture, Data &…