Customer Service Specialist at The Reynolds and Reynolds Company · North Andover, MA · Joined
TC
Customer Service Specialist
The Reynolds and Reynolds Company · North Andover, MA · Just now · 0 applicants
NewOn-siteFull-timeMiddle
Pay
Pay not listed
Workplace
On-site
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
The Customer Service Specialist supports users of SaaS products by providing phone and email assistance, troubleshooting software and connectivity issues, documenting interactions, and mentoring the support team.
What you’ll do
Provide phone and email support to customers using SaaS products
Troubleshoot software and connectivity issues
Document customer interactions
Share knowledge with the support team
Act as a mentor within the support team
Handle mid to high volume calls and email support
What you’ll need
Ability to act as a mentor within the support team
Ability to handle mid to high volume calls and email support
Original job description
TSD Mobility Solutions, Inc., an affiliate of Reynolds and Reynolds, is hiring a Customer Service Specialist to support customers using its SaaS products. The role provides phone and email assistance, troubleshoots software and connectivity issues, documents customer interactions, and shares knowledge with the support team.The Customer Service Specialist…