Senior Support Engineer at Redpanda Data · United States · Joined
RD
Senior Support Engineer
Redpanda Data · United States · Just now · 0 applicants
NewRemoteFull-timeSenior
Pay
Pay not listed
Workplace
Remote
Job type
Full-time
Level
Senior
Source: jobright · Posted by joined-scrapper
About the role
Redpanda Data seeks a Senior Support Engineer to deliver technical support for its streaming platform, collaborating with engineering and Customer Success to resolve complex customer issues. The role focuses on root-cause analysis, improving support infrastructure, and ensuring customer satisfaction in a fully remote environment.
What you’ll do
Provide customer-focused technical support for Redpanda products and services
Collaborate with engineering and Customer Success to resolve customer challenges
Analyze root causes of customer issues
Improve support infrastructure
Maintain customer satisfaction
What you’ll need
5+ years of L3 support of enterprise products with focus on distributed systems
Experience using AI tooling to automate repetitive tasks or enhance troubleshooting
Strong Linux troubleshooting and regular expression skills (grep/awk/sed)
Experience deploying and troubleshooting applications in Kubernetes and public cloud/containerization
Proficiency in Bash/Python and Go
Experience supporting SaaS and streaming platforms
Original job description
Redpanda Data is hiring a Senior Support Engineer to provide customer-focused technical support for its products and services. The role works with engineering and Customer Success to resolve customer challenges, analyze root causes, improve support infrastructure, and maintain customer satisfaction.5+ years of experience in L3 support of enterprise…