Customer Success Manager - Adoption at HiBob · New York, NY · Joined
H
Customer Success Manager - Adoption
HiBob · New York, NY · Just now · 0 applicants
NewHybridFull-timeMiddle
Pay
$89k–$110kListed
Workplace
Hybrid
Job type
Full-time
Level
Middle
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
HiBob seeks a Customer Success Manager to drive product adoption and retention for mid-market accounts, building trusted relationships and identifying growth opportunities in a fast-paced SaaS environment.
What you’ll do
Manage mid-market customer accounts
Drive product usage, retention, and satisfaction
Build trusted customer relationships
Identify account risks and opportunities
Work cross-functionally to help customers achieve business goals
What you’ll need
SaaS account management or CSM experience
B2B client-facing experience
Passion to learn product functionality and tech-savvy
Executive project management skills
Experience with Salesforce and web-based technologies
HR or HRM background
Original job description
HiBob is hiring a Customer Success Manager focused on adoption to manage mid-market customer accounts and drive product usage, retention, and customer satisfaction. The role builds trusted customer relationships, identifies account risks and opportunities, and works cross-functionally to help customers achieve their business goals.SaaS Account Management…