IT Service Desk Associate - Days at Tampa General Hospital · United States · Joined
TH
IT Service Desk Associate - Days
Tampa General Hospital · United States · Just now · 0 applicants
NewRemoteFull-timeJunior
Pay
Pay not listed
Workplace
Remote
Job type
Full-time
Level
Junior
Source: jobright · Posted by joined-scrapper
About the role
Provides initial technical support to users across the health system, handling and documenting support requests, troubleshooting issues remotely, and escalating urgent matters. Requires a high school diploma, prior help desk experience, and proficiency with IT tools and systems.
What you’ll do
Handle and document support requests
Troubleshoot technical issues remotely
Escalate unresolved or urgent matters
Help users with applications and hardware
What you’ll need
High School Diploma or GED
Prior Call Center, Help/Service Desk, or IT support experience
Equivalent combination of education and experience
Proficiency in troubleshooting hardware and software issues
Experience with IT ticketing systems and familiarity with tools like Citrix, Active Directory, O365, and Windows OS
Effective verbal and written communication and analytical skills
Original job description
Tampa General Hospital is hiring an IT Service Desk Associate to provide initial technical support to users across the health system. The role handles and documents support requests, troubleshoots technical issues remotely, escalates unresolved or urgent matters, and helps users with applications and hardware.High School Diploma or GED OtherPrior Call…