Lead, Retention - Talent Pool at Darkroom · New York, NY · Joined
D
Lead, Retention - Talent Pool
Darkroom · New York, NY · Just now · 0 applicants
NewHybridFull-timeManager
Pay
Pay not listed
Workplace
Hybrid
Job type
Full-time
Level
Manager
Team: Retention · Source: jobright · Posted by joined-scrapper
About the role
Lead retention strategy and client relationships for e-commerce accounts at Darkroom, building lifecycle programs across email, SMS, subscriptions, and loyalty to drive customer lifetime value. This talent pool posting seeks U.S.-based candidates with deep Klaviyo/Shopify expertise and proven leadership in scaling retention for DTC brands.
What you’ll do
Own retention strategy for e-commerce accounts
Lead lifecycle programs across email, SMS, subscriptions, and loyalty
Manage client relationships and performance outcomes
Build compelling roadmap and guide team through delivery
Set commercial targets and build forecasts and reporting
Manage multiple accounts and workstreams in a fast-paced environment
What you’ll need
Strong track record of developing and scaling retention programs for DTC or e-commerce brands
Deep experience with Klaviyo or comparable email service provider
Working knowledge of Shopify and its ecosystem
Experience building effective SMS programs using Attentive, Postscript, or Klaviyo
Fluency in retention measurement including cohort analysis, repeat purchase rate, LTV, and LTV:CAC
Demonstrated leadership through direct management or strong cross-functional team leadership
Original job description
Darkroom is building a talent pool for future U.S.-based Lead, Retention opportunities and is not actively hiring for this position. The role would own retention strategy and client relationships for e-commerce accounts, leading lifecycle programs across email, SMS, subscriptions, and loyalty to grow customer lifetime value and repeat purchase.You have a…