INFORMATION TECHNOLOGY SERVICE DELIVERY MANAGER at Accoya North America · United States · Joined
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INFORMATION TECHNOLOGY SERVICE DELIVERY MANAGER
Accoya North America · United States · Just now · 0 applicants
NewRemoteContractManager
Pay
Pay not listed
Workplace
Remote
Job type
Contract
Level
Manager
Team: Information Technology · Source: jobright · Posted by joined-scrapper
About the role
Accoya North America is hiring a remote IT Service Delivery Manager to lead service management operations, oversee a managed service provider, and drive service desk transformation and process improvements. The role requires 5+ years of ServiceNow ITSM/ITAM and global ServiceDesk management experience; no visa sponsorship is offered.
What you’ll do
Lead day-to-day service management operations
Oversee the managed service provider
Ensure service quality and operational stability
Drive service desk transformation and process improvements
Coordinate escalations
Align service delivery with business needs
What you’ll need
5+ years of ServiceNow Service Management (ITSM/ITAM)
Bachelor's degree or equivalent work experience
5+ years of ServiceDesk management for a global organization
5+ years of ServiceNow platform experience (ITSM/ITAM)
5+ years of project management
5+ years of ServiceDesk oversight of a managed service provider
Original job description
A.C.Coy is seeking an IT Service Delivery Manager to lead day-to-day service management operations, oversee a managed service provider, and ensure service quality and operational stability. The role also drives service desk transformation and process improvements while coordinating escalations and aligning service delivery with business needs.No…