Lead Product Expert at LiveRamp · United States · Joined
L
Lead Product Expert
LiveRamp · United States · Just now · 0 applicants
NewRemoteFull-timeSenior
Pay
$145k–$170kListed
Workplace
Remote
Job type
Full-time
Level
Senior
Source: jobright · Posted by joined-scrapper
About the role
LiveRamp is hiring a remote Senior Customer Support Engineer to deliver advanced technical support, resolve complex customer issues, maintain documentation, collaborate with product and engineering teams, and mentor junior support engineers.
What you’ll do
Provide advanced technical support
Resolve complex customer issues
Maintain support documentation
Collaborate with product and engineering teams
Mentor junior support engineers
What you’ll need
Proven experience in technical support, customer success, or similar customer-facing role
Excellent written and verbal communication skills
Strong problem-solving and analytical skills with attention to detail
Collaborative mindset and ability to work effectively in a team environment
Experience with SQL, Python, Pandas, notebooks, and Git/GitHub
AI prompting certificate or experience and a strong desire to teach and mentor others
Original job description
LiveRamp is seeking a Senior Customer Support Engineer to provide advanced technical support and resolve complex customer issues. The role also involves maintaining support documentation, collaborating with product and engineering teams, and mentoring junior support engineers.Proven experience in technical support, customer success, or a similar…