Client Support - Incident Management Specialist at ICE · Jacksonville, FL · Joined
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Client Support - Incident Management Specialist
ICE · Jacksonville, FL · Just now · 0 applicants
NewOn-siteFull-timeMiddle
Pay
Pay not listed
Workplace
On-site
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
ICE is hiring an Incident Management Specialist to support clients using its Mortgage Technology platforms, focusing on troubleshooting, incident coordination, and resolution within SLAs.
What you’ll do
Provide frontline support to clients
Troubleshoot technical issues
Coordinate incident response
Communicate updates to clients
Resolve issues within established SLAs
What you’ll need
2+ years of experience in technical support or client operations
Experience with SaaS applications and client support workflows
Knowledge of incident management processes, ticketing systems, and escalation procedures
Proficiency with Windows desktop environments and basic networking concepts
Strong troubleshooting and problem-solving skills
Excellent communication, documentation, and customer service skills
Original job description
ICE is hiring an Incident Management Specialist to provide frontline support to clients using ICE Mortgage Technology platforms. The role focuses on troubleshooting technical issues, coordinating incident response, communicating updates, and resolving issues within established SLAs.Customer‑focused and execution‑oriented2+ years of experience in…