Customer Success Manager (Network) at Momentum AMP (by NowCerts) · United States · Joined
MN
Customer Success Manager (Network)
Momentum AMP (by NowCerts) · United States · Just now · 0 applicants
NewRemoteFull-timeMiddle
Pay
$60k–$65kListed
Workplace
Remote
Job type
Full-time
Level
Middle
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
Momentum AMP is hiring a remote Customer Success Manager to own relationships and outcomes for member agencies within large insurance networks, supporting onboarding, escalations, renewals, education, and technical issue resolution. The role requires P&C insurance network experience, agency management system migration expertise, and a strong ability to build trust with executive stakeholders and agency communities.
What you’ll do
Own relationships and outcomes for member agencies in large insurance networks
Support onboarding, escalations, renewals, and education
Resolve technical issues and understand system behavior to find root causes
Keep customers on timeline and manage project coordination
Escalate early and clearly when a member agency is at risk
Communicate clearly across leadership, Sales, Implementation, and Support
What you’ll need
3+ years in Client Success, Implementation, or Account Management at a SaaS or insurtech company
Direct experience working with a P&C insurance network
Hands-on experience with agency management system migrations
Demonstrated experience using AI in Client Success day to day
Proficiency with Ticket Management, Zoom, Slack, and Google Workspace
Experience running webinars or education programs for groups of agencies
Original job description
Momentum AMP provides technology that helps independent insurance agencies connect, quote, and grow. The Customer Success Manager owns relationships and outcomes for member agencies in large insurance networks, supporting onboarding, escalations, renewals, education, and technical issue resolution.Direct experience working with a P&C insurance network,…