Customer Success Manager - Commercial Segment at Pure Storage · Lehi, UT +2 more · Joined
PS
Customer Success Manager - Commercial Segment
Pure Storage · Lehi, UT +2 more · Just now · 0 applicants
NewOn-siteFull-timeSenior
Pay
$82k–$171kListed
Workplace
On-site
Job type
Full-time
Level
Senior
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
The Customer Success Manager serves as a trusted advisor and advocate for commercial-segment customers, leading lifecycle and retention activities while coordinating cross-functional account support and technical guidance. The role also helps build scalable customer success operations and drive joint growth initiatives.
What you’ll do
Lead customer lifecycle and retention activities
Coordinate cross-functional account support
Provide technical guidance to customers
Build scalable customer success operations
Orchestrate internal resources across engineering, support, sales, and executive teams
Manage critical escalations and execute account action plans
What you’ll need
5+ years of customer-facing account management experience
2+ years of Customer Success experience
Experience in enterprise IT, data center environments, or SaaS/as-a-Service platforms
Ability to articulate technical storage and data center concepts to technical and executive audiences
Track record of managing complex, multi-stakeholder relationships
Ability to exercise independent judgment in a fast-paced environment
Original job description
Everpure is hiring a Customer Success Manager to serve as a trusted advisor and advocate for commercial-segment customers. The role leads customer lifecycle and retention activities, coordinates cross-functional account support, provides technical guidance, and helps build scalable customer success operations.5+ years of experience in a customer-facing,…