Technical Support Analyst at Sierra Interactive · United States · Joined
SI
Technical Support Analyst
Sierra Interactive · United States · Just now · 0 applicants
NewRemoteFull-timeJunior
Pay
Pay not listed
Workplace
Remote
Job type
Full-time
Level
Junior
Source: jobright · Posted by joined-scrapper
About the role
Sierra Interactive seeks a Technical Support Analyst to provide technical, educational, and account management support for its real estate CRM platform while developing automation and AI-driven workflow improvements. The role is fully remote and ideal for someone with SaaS support experience and an interest in low-code tools and GenAI.
What you’ll do
Provide technical, educational, and account management support to clients
Develop automation and AI-driven improvements to customer and team workflows
Troubleshoot technical issues and resolve customer concerns via phone and other channels
Document solutions, processes, and workflows for customer and team use
Collaborate with team members and share knowledge to improve overall support
Proactively identify opportunities to streamline processes and eliminate repetitive tasks
What you’ll need
High school diploma or GED
1-3+ years of experience in customer support, technical support, product support, or customer success within a SaaS environment
Solid understanding of IT fundamentals including hardware, software, networking, and internet technologies
Familiarity with HTML, CSS, JavaScript, APIs, JSON, and DNS
Experience using HubSpot or comparable help desk platforms, Atlassian tools, CRM systems, Windows, and Google Workspace
Strong written and verbal communication skills with a customer-focused approach
Original job description
Sierra Interactive is hiring a Technical Support Analyst to help clients successfully use its real estate CRM and website platform. The role provides technical, educational, and account management support while developing automation and AI-driven improvements to customer and team workflows.High school diploma or GED1-3+ years of experience in customer…