Senior Customer Success Manager at Culture Amp · San Francisco, CA · Joined
CA
Senior Customer Success Manager
Culture Amp · San Francisco, CA · Just now · 0 applicants
NewHybridFull-timeSenior
Pay
Pay not listed
Workplace
Hybrid
Job type
Full-time
Level
Senior
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
Culture Amp is hiring a Senior Customer Success Manager to drive product adoption and retention for enterprise customers while partnering with account, renewals, and people science teams to deliver measurable outcomes. The role focuses on owning growth metrics like GRR and NRR and using data and AI tools in strategic customer conversations.
What you’ll do
Drive adoption and share ownership of retention and growth for enterprise customers
Partner with Account Managers, Renewals Managers, and People Scientists
Help customers achieve measurable outcomes from the Culture Amp platform
Lead strategic conversations with senior stakeholders
Protect and grow revenue alongside Sales and Renewals teams
What you’ll need
3+ years in a customer-facing role accountable for retention and growth
Experience managing enterprise customer book and owning GRR and NRR outcomes
Experience leading strategic conversations and translating product data into action
Experience partnering with Sales and Renewals teams to protect and grow revenue
Familiarity with customer success and CRM tools such as Vitally, Salesforce, and Gong
Hands-on experience using AI tools in daily work and sharing what works with the team
Original job description
Culture Amp is hiring a Senior Customer Success Manager to drive adoption and share ownership of retention and growth across enterprise customers. The role partners with Account Managers, Renewals Managers, People Scientists, and other colleagues to help customers achieve measurable outcomes from the platform.3+ years of experience in a customer-facing…