Sr. Customer Success Manager at DATASCAN · United States · Joined
D
Sr. Customer Success Manager
DATASCAN · United States · Just now · 0 applicants
NewRemoteFull-timeSenior
Pay
Pay not listed
Workplace
Remote
Job type
Full-time
Level
Senior
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
Datascan seeks a Sr. Customer Success Manager to drive customer outcomes and lead strategic relationships, success planning, and executive alignment for retail inventory counting solutions. The role involves managing onboarding, adoption, retention, renewal, and growth while supporting team members and international clients.
What you’ll do
Drive customer outcomes across onboarding, adoption, retention, renewal, and growth
Lead strategic relationships and success planning
Ensure executive alignment and manage cross-functional account teams
Proactively identify trends, mitigate risks, and lead complex issue discovery
Support less experienced team members
Prioritize competing demands and align stakeholders
What you’ll need
Bachelor's degree or equivalent work experience in business, accounting, information systems, or related field
5-7 years in customer engagement, account coordination, sales support, or operations
Proficient in Microsoft Excel, Word, PowerPoint, Copilot, and disciplined CRM usage
Strong communication skills including experience with C-level executives
Ability to triage issues, document accurately, work effectively across teams, and adapt to competing demands
Experience with international clients, time zones, and SaaS/B2B environments preferred
Original job description
Datascan provides technology-led inventory counting solutions for retailers. The Sr. Customer Success Manager drives customer outcomes across onboarding, adoption, retention, renewal, and growth, while leading strategic relationships, success planning, executive alignment, and cross-functional account teams.Bachelor's degree or equivalent work experience…