Platform Support Specialist at CarePortal · Kansas City, MO · Joined
C
Platform Support Specialist
CarePortal · Kansas City, MO · Just now · 0 applicants
NewOn-siteFull-timeJunior
Pay
Pay not listed
Workplace
On-site
Job type
Full-time
Level
Junior
Source: jobright · Posted by joined-scrapper
About the role
CarePortal seeks a Platform Support Specialist to assist users of its care-sharing technology, troubleshoot issues, and partner with development to enhance platform reliability and adoption. The role requires customer service experience, technical aptitude, and a commitment to the organization's mission.
What you’ll do
Support internal and external users
Troubleshoot platform issues
Submit tickets to the development team
Test new features
Improve platform reliability, usability, and adoption
What you’ll need
1+ years of experience in customer service or technical support
Experience with Zendesk or an equivalent ticketing system
Technical and database skills in Microsoft and Google office software
Commitment to GO Project's Mission and Core Values
Creative and efficient problem solver
Strong communication, time management, and organizational skills
Original job description
CarePortal provides a technology platform that connects churches and community partners with children and families in crisis. The Platform Support Specialist supports internal and external users, troubleshoots platform issues, submits tickets to the development team, tests new features, and helps improve platform reliability, usability, and adoption.…