IT Support Engineer II - Managed Services at ITPartners+ · Kenosha, WI · Joined
I
IT Support Engineer II - Managed Services
ITPartners+ · Kenosha, WI · Just now · 0 applicants
NewHybridFull-timeMiddle
Pay
Pay not listed
Workplace
Hybrid
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
Provide front-line technical support to partners, troubleshoot issues, handle hardware setup and onsite deployments, and develop long-term solutions. Help improve partner support processes for a managed IT services provider.
What you’ll do
Provide front-line technical support to partners
Troubleshoot technical issues
Handle hardware setup and onsite deployments
Develop long-term solutions
Help improve partner support processes
What you’ll need
3+ years experience in a Managed Services Provider environment
One or more current Microsoft certifications (AZ-104, MD-102, MS-102, or equivalent)
CompTIA Security+, Network+, CCNA, or other relevant infrastructure certifications
Experience supporting Microsoft 365, Azure, endpoint management, cybersecurity, and SMB technology
Excellent written and spoken communication skills
Valid driver's license and access to a vehicle for onsite appointments
Original job description
ITPartners+ is an IT managed services provider seeking an IT Support Engineer II to provide front-line technical support to partners. The role troubleshoots issues, handles hardware setup and onsite deployments, develops long-term solutions, and helps improve partner support processes.3+ years of experience in a Managed Services Provider (MSP) environment…